|Q1 Can the sample charge be refunded or deducted from the payment for goods? ||A1:As long as the order is placed with us, yes.|
|Q2 Can the mould charge be refunded or deducted from the payment for goods?||A2:As long as the order quantity is big enough, yes.|
|Q3 What is your sample time?||A3: Usually, about 1~3 working days.|
|Q4 What is your mass production lead time?|
A4: Samples in stock can be shipped within 24 hours.
For 50pcs-5000pcs at 2-5days .
For 5000pcs-20Kpcs at 7-15days,
|Q5 What is your MOQ [=Minimum Order Quantity]?||A5:Generally speaking, 50 pcs per style.|
|Q6 Can you do a custom logo on the products?|
A6:Yes.we can print your logo and company name etc in our products by silk screen printing;
the minimum quantity for silk screen printing is 2000 units per logo;
You can send us the artwork by email in Jpg, Tif, AI, Eps, Tiff or Coreidraw formats.
|Q7 Can we order the color we want?||A7:If your order quantity meets the MOQ of painting products, yes. For more information,please kindly contact our salesman.|
|Q8 What is your working time?||A8:Monday to Saturday, 09:00 ~ 21:00 (Beijing Time). If any emergency,we are reachable at any time by mobile phone.|
|Q9 To whom should we send our complaint about your product or service?||A9:Please kindly write down your complaint with all details and send to us. our complaint handling center will reply to you in 24 hours.|